1. Condition Eligible for Replacement
You are eligible to request a replacement if one of the following conditions applies:
Damaged Products: The item shipped to you is damaged during shipping.
Defective Products: This is where the product has manufacturing flaws that affect the functionality.
Wrong Products: When you receive an item that does not match your order.
The Requests have to be within 7 days after receiving the item.
2. Replacement Process
To place a replacement request,
Contact: Use email or call us on our customer service line within 7 days from the date of delivery on the order. Make sure to identify your order number and details about the problem.
Replacing Authorization: If the request satisfies, we shall process an issuance of replacement authorization.
Returning the original item: At times you will be requested to return the original item. We shall provide the directions on how to do this process.
Packaging: Pack the item to prevent further damage as you are shipping.
Shipping Costs: For products that were damaged and some that were incorrect, we pay for return shipping. Otherwise, the shipping costs shall be incurred by the customer.
3. Replacement Processing
Once we have the original item, we ensure that indeed it meets all the requirements to replace it.
After its Approval, we will process replacement and ship the new item within 7-14 business days.
4. Items Not Eligible for Replacement:
The following are not eligible for replacement:
Items that have been used or altered unless they are faulty.
Special orders or customs.
Perishable goods.
5. Amendment to this Policy
Ollifical has the right to modify this Replacement Policy in full or in part, without prior notice. Updates to our site and it is your responsibility to view this policy regularly for updates.
6. Contact Us
If you need to know more about or have an issue with our Replacement Policy, please don't hesitate to reach out to us. We're here to help!
